The work MSPs contract us for.
Seven Microsoft Azure capabilities, delivered as a senior contract bench for MSPs across the United States and Canada. Behind your brand. Under your timeline. Aligned to your delivery.
Azure Migration
& Modernization
From on-prem, another cloud, or legacy environments — we plan and execute migrations that protect uptime and surface the cloud-native value MSPs need to keep clients renewing. Senior engineering through every phase, delivered under your brand.
/ What's included- Discovery & environment assessment
- Dependency mapping
- Landing-zone preparation
- Workload migration waves
- Cutover & rollback plans
- Post-migration validation
- Documented topology map
Cloud Architecture
& Landing Zones
Enterprise-scale Azure environments designed to the Microsoft Cloud Adoption Framework. Governance, networking, identity, and policy baked in from day one — the foundation your delivery team can build on without rework later.
/ What's included- Subscription & management group design
- Hub-and-spoke networking
- Azure Policy framework
- RBAC strategy
- Naming & tagging standards
- Reference architecture documentation
- Documented topology map
Azure Virtual
Desktop
/ Flagship
End-to-end AVD environments built to scale and run cleanly past go-live. Image build, FSLogix profiles, Intune enrollment, conditional access hardening, and day-two operations. Productized so your MSP team can quote with confidence and your clients get consistent outcomes.
/ What's included- Greenfield AVD landing zone
- Custom image build & pipeline
- FSLogix profile containers
- Application packaging (MSIX, App-V)
- Intune enrollment & policy
- Conditional access & MFA
- Session host autoscaling
- Day-two operations & runbooks
- Documented topology map
Co-Managed
Azure
Tier-3 escalation, ongoing optimization, and complex incident response — the senior bench behind your managed services brand. Your team runs the relationship and the day-to-day; we step in when the issue or change demands deeper Azure expertise than the in-house roster carries.
/ What's included- Tier-3 escalation engineering
- Monthly architecture review
- Quarterly optimization reports
- Complex incident response
- Change advisory & review
- Runbook authoring
- Topology map maintained over time
Cost Optimization
& FinOps
Most Azure environments carry 20–40% in avoidable spend. We audit your client tenants, right-size resources, structure reservations, and put governance in place so cost stays controlled month over month. Findings delivered as a written report your team can present to the client directly.
/ What's included- Cost audit & waste analysis
- Right-sizing recommendations
- Reservation & savings-plan strategy
- Idle-resource cleanup
- Budget & anomaly alerting
- Written report for client delivery
Identity
& Access
Microsoft Entra ID design and hardening, hybrid identity with on-prem AD, conditional access frameworks, and privileged identity management. Get identity right and the rest of cloud security follows — your MSP gets the durable foundation, your client gets the protection.
/ What's included- Entra ID tenant design
- Hybrid identity / Entra Connect
- Conditional access policy framework
- Privileged Identity Management (PIM) rollout
- Identity governance
- Authentication method hardening
- Documented identity topology map
Hybrid &
On-Premises
ExpressRoute, site-to-site VPN, Azure Arc, hybrid Active Directory. We connect your client's existing on-prem investments to Azure without forcing a rip-and-replace — clean integration that respects what's already deployed.
/ What's included- Connectivity design (ExpressRoute / VPN)
- Azure Arc onboarding
- Hybrid DNS & name resolution
- On-prem to cloud identity bridging
- File services migration
- Backup & disaster recovery design
- Documented connectivity topology map
We map what we know about.
Topology maps and architecture documents reflect resources we've designed, deployed, or been given direct access to. Hidden, undocumented, or unscoped systems surfaced after engagement kickoff are not included in deliverables and are not under management until scope is updated.
When previously undisclosed resources surface, we'll let you know. Bringing them under management may require scope and pricing adjustments — we'll write up exactly what's involved before any change takes effect.
Four phases. Same shape on every engagement. No mystery about what happens next, what you owe us, or what you'll receive.
Discover
Environment review, stakeholder interviews, scope confirmation, topology capture. Reading the terrain before anyone touches anything.
Design
Architecture documents, runbooks, naming, governance, identity model. The blueprint everyone aligns to before execution starts.
Execute
Implementation, testing, validation, cutover. Where the work happens and where the discipline of the prior phases pays off.
Operate
Go-live support, 90 days of direct Standby, then the long-watch cadence. Engagement shifts from delivery into a standing relationship.
The Watchtower Standby.
We treat go-live like a mission. The day your cutover happens, Watchtower is on watch — available to your team for the real-time issues that always show up on cutover day. The condition: a factual, confirmed cutover date locked in ahead of time.
For 90 days after go-live, your team has direct Teams access and bookable time on our support calendar. The week after go-live is where small questions become big problems if no one's answering.
- 30-minute calls, scheduled via our support calendar
- Topics scoped to original engagement or guidance on shipped features
- Net-new feature work is scoped and priced as a separate engagement
- After 90 days, support continues on a per-incident basis
The Watchtower Brief.
Every six months past go-live, we come back to the conversation. A 30-minute joint call with Tim, Justin, and your team — no pitch, no project pressure. The Brief keeps the engagement honest: catch friction before it grows, surface cost waste before your client asks, and look ahead at where the relationship could grow.
It's the cheapest insurance policy in the engagement. Most expansion conversations start at a Brief.
- How things are running — wins, friction, surprises
- Pain points worth elevating
- Cost optimization findings since last brief
- Azure changes affecting your delivery
- Opportunities the relationship could grow into
Boutique competitors list every Azure service to look bigger. We list what we don't do so you know when to call us and when not to. Channel honesty.
- Sell to your clients Ever. We're contract engineering — your brand on every artifact, your relationship on every renewal.
- AWS or Google Cloud Microsoft Azure only. One stack, deeper reflexes. If the work needs AWS, we'll tell you so up front.
- General IT support or helpdesk No printers, no endpoint break-fix, no tier-1 desk work. That's your team's lane — we stay out of it.
- Standalone M365 admin We handle Entra ID and identity when it's part of an Azure engagement. M365-only tenant management isn't our practice.
- Engagements outside US & Canada Our service area is fixed. We don't take work in EMEA, APAC, or LATAM — even when asked nicely.
- Anything that competes with you If the engagement would put us in front of your client outside the work you've contracted, we decline. No exceptions.
Have a project in front of you?
30-minute call with Tim (sales) and Justin (engineering). We listen, scope the fit, and tell you honestly whether Watchtower is the right bench for the work. No pitch, no obligation.